Frequently Asked Questions

  1. I can see small white particles floating in my water. What is this and is it safe to drink?

    These white particles are crystallized naturally occurring calcium in the water. Under certain conditions, for example, if the water freezes during transport, the calcium present in the water will crystallize. Once thawed, the calcium will remain crystallized, leaving the appearance of small white particles in the water. These crystals do not alter the quality of the water, and do not pose any health risk when drinking it.

  2. Is ESKA naturally carbonated?

    ESKA water is not naturally carbonated. A small amount of carbon dioxide is added to the water at the time of bottling, to give a light carbonation without adding sodium.

  3. Why Isn’t Ozone Added to ESKA?

    There are a few reasons why we do not add ozone to our water. Firstly, because ESKA comes from a naturally pure, underground spring source, it does not need to be chemically purified before being bottled. At the St-Mathieu-Lac-Berry esker, water is naturally filtered through sand, rock, silt and clay, and deposited in a clay-lined natural glacial aquifer. The result of this natural filtration process is water in the esker that is microbiologically pure, low in minerals, and consistently chilled to a temperature of 5°C, a temperature too cold for any bacteria to exist.

    The second reason relates to the way in which ESKA is bottled, and the fact that it is bottled directly at its source. Our bottling process is completely automated, and the water flows from the esker into stainless steel pipes which are sanitized and rinsed on a daily basis. There is no potential for any external contamination in our pipes, nor is there any human interaction with the water at any point during the bottling process. Furthermore, our Quality Control department performs several tests throughout this process to ensure the highest quality before the product is released.

    Finally, although ozone is often used as a disinfectant in bottled waters, in some cases this process has been linked to the formation of bromates in the water, which can pose certain health concerns.

  4. Do you add fluoride or chlorine to ESKA? If so, why?

    We do not add fluoride or chlorine (or anything else, for that matter) to our water. Because ESKA comes from a naturally filtered, pure water source, we only filter it for physical particles and sediment, and we do not add anything to the water during our bottling process. Although there is some controversy surrounding water fluoridation in public water systems, fluoride is nonetheless a completely naturally occurring substance in both freshwater and saltwater sources, which is not inherently toxic. Moreover, the fluoride concentration found in ESKA (0.1 parts per million) is very low. By taking a look at the Mineral Composition table on our label you can see the amount of all the mineral substances that are in our water.

  5. I conducted a pH test on my bottle of ESKA water, and the result was higher/lower than 7.8, as indicated on your label. How can this be?

    Our Quality Control department conducts regular tests on the pH level of our water. The value of 7.8 indicated on our label is an average value, taken from our test results over a period of time. We therefore cannot guarantee that a bottle sampled at random will have an exact value of 7.8 pH.

  6. Can I have ESKA water bottled under my own label?

    Unfortunately, we are unable to accept requests for private labeling services at this time.

  7. Can I bring my glass bottles anywhere so that they can be returned to your facility and re-used?

    Unfortunately, we do not have a program in place for returning our glass bottles to our plant to be re-used.

    We appreciate your efforts to dispose of the bottles responsibly. As both our glass and PET bottles are 100% recyclable, we encourage you to dispose of your bottles with your local recycling program.

  8. On your label it states, “Return for refund where applicable”. Where can I bring my bottles to be refunded?

    While our bottles do say that they are eligible for refund where applicable, bottle deposit refund programs vary among the provinces and are often linked to the different recycling programs in place in each province. At this time, all provinces except Quebec, Ontario, and Manitoba have bottle deposit programs in place that accept bottled water containers. To find out more, consult your province’s consignment program and local recycling program.

    All ESKA bottles, both PET and glass, are 100% recyclable. If you live in a province that does not offer a bottle deposit program for bottle water containers, we would encourage you to dispose of any bottles by recycling them.

  9. Do your bottles contain bisphenol A (BPA)?

    No, our bottles do not contain any bisphenol A (BPA). They are made of polyethylene terephthalate (PET) plastic. PET is not only 100% recyclable, but also very widely researched and approved for use in beverage containers by organizations such as the Canadian Bottled Water Association.

  10. What type of plastic is used in your bottles?

    They are made of polyethylene terephthalate (PET) plastic. PET is 100% recyclable, and also very widely researched and approved for use in beverage containers by organizations such as the Canadian Bottled Water Association. For more information about PET, please visit this health Canada website for more details : http://www.hc-sc.gc.ca/fn-an/securit/facts-faits/faqs_bottle_water-eau_embouteillee-eng.php

  11. What does the letter ‘U’ in a circle followed by a ‘P’ indicate on your label ?

    The encircled letter ‘U’ on our label is the kosher symbol, as used by the Union of Jewish Orthodox Congregations. The ‘P’ following this symbol indicates that the product can be used for Passover.

  12. Where can I find an expiry date on my bottle/case? How should the expiry date on your bottles be read?

    The expiry date on our products is included in our production coding, which is used to trace the production information of our products. This coding is printed in two lines on each individual bottle, as well as on the packaged cases, using ink that is compatible with food. The coding can be interpreted as follows:

    353 12:19 00021
    L1 2015/DE/19

    353: Production day (Julian day)
    12:19: Production time
    00021: Lot number (5 digits)

    L1: Production line
    19/12/15: Expiry date (DD/MM/YY).

  13. Does ESKA Come in an 18L Format?

    We do not currently have plans to produce ESKA in an 18L/5 gallon format. Although these larger bottles are reusable, they must first be collected and returned to our plant (located in Northern Quebec), and then sterilized by chemical treatment in order to prevent contamination. The chemical treatment would alter our water and is in conflict with our statutes of integrity. We do not currently have the facilities required at our plant to do this.

  14. I am a retailer/distributor and would like to carry ESKA. How can I go about doing this? I would like to purchase ESKA in order to supply my workplace. How can I go about doing this?

    If you are interested in purchasing ESKA for commercial/resale purposes, or in order to supply a workplace, please feel free to contact us, including the following information and your inquiry will be forwarded to the appropriate representative.

    Location:
    Company name/industry:
    Contact name:
    Contact telephone:
    Desired format (i.e. 12x500mL, etc.):
    Approximate quantity required (number of cases per week/month/etc.):

  15. Where can I find ESKA in the US?

    ESKA is not currently being distributed to the U.S. We are currently in the process of getting authorization for distribution in the U.S., and we hope to have completed this process by late 2016. We encourage you to follow-up with us in the future to see whether ESKA is available at retailers in your area.

  16. Can I have ESKA delivered directly to my home?

    Unfortunately, neither we nor our distributors offer home delivery services.

  17. I would like to purchase ESKA for export to other countries. How can I go about doing this?

    If you are interested in exporting ESKA water, please provide us with the following information and one of our representatives will contact you shortly.

    Country or region that you are exporting to :
    Company Name :
    Contact Name :
    Phone number :
    Product that you desire :
    Approximate quantity that you desire :

  18. I am calling from a transport company. Whom should I contact regarding shipping services for ESKA?

    If you are interested in transporting ESKA water, please send us your complete contact details, as well as the regions serviced by your company to info@evwater.com, and we will forward your request to the appropriate representative.

  19. Is it possible to take a tour of your bottling facility in St-Mathieu d’Harricana?

    Unfortunately we do not offer tours of the bottling facility in St-Mathieu d’Harricana.

  20. Is ESKA a Canadian company?

    The ESKA brand is owned and operated by Eaux Vives Water, Inc. with the head office located in downtown Toronto. Eaux Vives Water, Inc. is a privately owned Canadian company, employing approximately 130 people in Ontario and Quebec.

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Email us at info@evwater.com